Here are our top tips for avoiding remote access scams. They remote in, show you fake errors on your computer and then get you to part with money and financial information to ‘fix it’ One common scam, for example, is receiving a cold call from someone reportedly from Microsoft who offers to identify errors on your computer. Scammers will use any trick they can to con you out of personal information, money and more – and that includes remote access. So, I'm kind of building up a community now that's what I'm all about.”ĭo you have technical and personal skills to help others use technology? Join our volunteers How to avoid remote access scams She told her friend Rose all about me Rose wanted to buy a new computer and so Rose got in touch with AbilityNet. “Eva in London was having trouble with her scanning and her printer and a couple of other things, and I talked her through it. “It is important people are comfortable with me,” she says. Social connection is as important as the remote access, and Pat, a former sales coordinator, uses the skills she has acquired talking to customers to put AbilityNet clients at their ease. “One minute I can be talking to a client in Devon the next the guy in Hampshire with the sluggish computer and I have also been helping a couple of ladies in London.” “There are all sorts of things that are possible with TeamViewer that we wouldn’t otherwise be able to do,” she says. Pat normally works face-to-face helping people in her community but has found TeamViewer still allows her to connect and keep a community approach. TeamViewer benefits: a community approach I've since been on to TeamViewer again with him and found that program that was interfering with Google was also stopping some of the windows updates going through, so we have installed those as well,” says Pat. “He said, I can't believe how fast it is. Together, Pat and her client successfully quarantined the viruses, and the client’s computer is now performing well. Pat used the remote access to install Malwarebytes (a spyware scanner) onto the client’s computer to look for viruses and other malicious software.Īfter a 40-minute scan, Malwarebytes revealed a few problems including a software program that had taken over the client’s web browser (Browser hijacker).
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